Our Process
Step One: Contact & Introduction
Our first step is to connect directly with both the homeowner and the adjuster or contractor. We take time to introduce ourselves, explain the restoration process, and gather important details about the loss. In this initial stage, we work closely with the adjuster or contractor to establish a clear scope of the damage and ensure all restoration needs are understood. At the same time, we engage with the homeowner to review the situation, answer any questions, and provide reassurance that we’ll be here to guide them through every step of the process.
Step Two: Pack-out Process
Our dedicated will arrive promptly at your property to assess the situation with professionalism and care. Our experts will conduct a detailed inspection to evaluate the damage and identify any items or areas requiring immediate attention or expedited handling. From delicate belongings to time-sensitive repairs, we prioritize your most urgent needs and address them with precision and efficiency. For items needed back sooner—such as clothing, uniforms, or work computers—we also offer an emergency cleaning service to ensure you can get back to your daily routine as quickly as possible.
Step Three: Inventory Process
Once items arrive at our facility, we go beyond simply taking photos. We create a comprehensive record of each item in our care, noting any damages and providing a detailed visual report. Each image and description helps ensure your restoration journey is clear, organized, and under control. This process not only supports the claims process but also ensures transparency and accuracy every step of the way. We carefully document all items, including those deemed non-restorable, to provide a clear and complete account of what can and cannot be returned to pre-loss condition.
Step Four: Deliver Emergency Order
When you choose our emergency order services, a sense of relief quickly follows. Within just a few days, we deliver the items you need most—helping you regain peace of mind. This can include everyday clothing, attire for work events, your work computer, or even your child’s favorite stuffed animal. By making these essential items immediately available, you can continue with your daily routine. Our goal is to ease stress and minimize the disruption that comes with disaster.
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Step Five: Check-ins
Throughout the restoration process, we prioritize staying closely connected with our customers and clients. Our dedicated specialists don’t just step in and out—they remain actively engaged, ensuring that no one is ever left in the dark. We conduct regular check-ins to maintain clear communication and address any questions or concerns promptly. This process keeps everyone on the same page and ensures the restoration progresses smoothly and efficiently.
Step Six: Final Delivery
Once your home is fully restored, we will return your items in pre-loss condition. As part of our commitment to making the process as smooth as possible, we handle all billing directly with the contractor or insurance company, so you won’t need to worry about anything once your items are delivered. With everything in place and your home restored, we’re proud to help bring back not only your possessions but also the peace of mind that comes with knowing your space is as good as new. Welcome back to comfort, security, and a sense of normalcy.
Trusted by families across the country
FRSTeam specializes in making fabric, electronics, and hard contents restoration as easy as possible.